Generative AI-based Adaptive Chatbot for e-commerce
Client
A platform like Shopify, enabling customers to create shops online to sell products
Problem
Customer faced difficulties in the manual claim processing process, such as Data Accuracy, Fraudulent claims, Delay in claim processing, Limited Scalability, and Increased Labour Costs
Solution
Built a pattern analytics model to detect fraudulent claims by reading images of Biomechanical data via OCR technology at a large scale
Used data science and AI to identify outliers. And Gen AI-based Summarization Engine to generate reports for claims adjudication
The unknown last drivability status of the vehicle has a 72 % chance of a fraudulent claim
Drivability status is known, but the last three claim amounts are very high; there’s a 75 % chance of a fraudulent claim
If the police report status is unknown 90% chance of a fraudulent claim. And if the Witness report is not available, 99 % fraudulent claim
